How can I shop from Coaex?
You can either use guest checkout or create an account to shop at Coaex. To create an account, just fill the form from “My Account” page, log in to your account and fill the required information. Then add some items to your shopping cart and proceed to checkout. Review your Billing address and Order Details. Click Place Order and you will be redirected to CoinPayments.net where you can complete your order by sending us the required amount.

How can I create an account?
Simply click My Account button from the top, enter your desired username, email address and password.

Which payment methods are accepted?

Bitcoin, Litecoin and Dash are accepted for now. Other cryptocoin payment methods may be available upon your request and may subject to a fee, depending on the overall performance of the altcoin. Simply use the contact form for your altcoin requests.

Will you accept conventional payment methods like credit cards, PayPal, Neteller, Skrill, Western Union or wire transfer in the future?
No.

My order is cancelled. Why?
If you can’t send the required amount in 2 hours, your order is automatically cancelled. Please place a new order and try again – Adding a small transaction fee will avoid delays and cancellations. In the event of sending wrong amount of payment, you will be refunded automatically by CoinPayments.net.

Do you ship internationally? How much does shipping cost?
Yes, we ship internationally. Shipping costs $4.50 for the first item and $0.50 for each additional item.

How long would it take to receive my order?
Packages are sent from Turkey. Once we successfully received your payment in full, we will ship your order in 1 business day and  a tracking number will be provided in 3 business days. Please note that order tracking is available for a limited number of countries. International deliveries may take from 1 to 4 weeks and may be subject to customs clearance.
Estimated Delivery Time
US/Canada : 10-20 days
Europe : 4-14 days
Asia/Australia : 4-45 days
For country specific delivery times, please click here.

Are these gold and silver products authenticated?
All of our products are authenticated and uncirculated meaning that you will be the first owner of the product. There is a unique serial number on each gold and silver bar. Please refer to your local precious metal store for more information.
For gold products: Istanbul Gold Refinery and Nadir Metal is listed on LBMA good delivery list (See: Gold Current)
For silver products: 
Nadir Metal is listed on LBMA good delivery list (See: Silver Current)

Can I return a purchased product?
No. Due to the nature of cryptocoin market, we cannot accept returns. All sales are final.

I would like to delete my account.
Simply use the contact form with your username and registered email address here. We will delete your account in 24 hours.

I have additional questions that is not listed on FAQ page.
Simply use the contact form from the Support menu. We are happy to assist you anytime.